Gwave services are offered by United Telecoms Limited, having its Network Operations Center at Old IPHB Building, Altinho, Panjim Goa and the Registered Office at 18A/19, Doddanekundi Industrial Area,Mahadevapura Post,Banglore-560048,India. Gwave is an initiative of United Telecoms Limited for providing internet and value added services which falls under the scope of ISP license issued by DoT, Government of India. All services offered under this initiative shall be referred to as being offered by “Gwave Operations” or simply by “Gwave”. The Terms and Conditions stated herein below form an integral part of the accompanying “Subscription Form” and govern the provision of the services (as defined here under) by United Telecoms Limited, pursuant to the said Subscription Form.
1. “Customer”/“Subscriber” means any person who avails the service(s) offered by United Telecoms Limited. The term “person” stated above includes individuals, partnership firms, proprietary concerns, body corporates, housing societies, association of persons or body of individuals and other artificial juridical persons.
2. “Service” in general includes all the services that United Telecoms Limited offers, markets, maintains and supports as of date and all updates and upgrades that United Telecoms Limited may offer to the Subscriber under the Gwave initiative. However, service in relation to the Subscriber shall mean and cover only those services, which the Subscriber has specifically availed for.
3. The Terms and Conditions herein, published by United Telecoms Limited from time to time shall constitute and will be an integral part of the agreement between United Telecoms Limited and the Subscriber with respect to the service. United Telecoms Limited reserves the right to change any or all aspects of this agreement, operating rules, usage guidelines, prices governing the service, service plans, pricing structure and product/service policies at any time without prior intimation to the Subscriber in specific. The Subscriber acknowledges that it is his/her sole responsibility to apprise himself/herself of the Terms and Conditions, as amended from time to time as published on the Website www.gwave.in and agrees to abide by the same.
4. The Subscriber registration must be done with complete and correct details such as name, address, telephone number and e-mail address, etc. In case of any change, the same should be updated by the respective Subscriber without fail or delay, failing which, United Telecoms Limited reserves the right to terminate the service and close the account without any obligation to refund the Subscriber’s account balance.
5. The service is being provided subject to all the applicable Indian laws, rules and regulations. The terms of service published on the Website www.gwave.co.in/termsofservice.htm shall override all standard terms and conditions.
6. Gwave Operations shall provide service to the Subscriber, in accordance with the Terms and Conditions then in force and as amended from time to time.
7. The charges towards services subscribed is payable in advance and is non-refundable. All taxes, duties or any other levies of any nature whatsoever, payable for the services, shall be payable by the Subscriber in addition to the charges towards availed services.
8. United Telecoms Limited will put in best possible efforts and strive to maintain the maximum possible uptime of the service. However, United Telecoms Limited will not be responsible for downtime of service due to reasons beyond its control. (Force Majeure). “ Force Majeure” means events like Acts of God, war (declared or undeclared), riots, civil commotion, revolutions, hostilities, cable cutting by illegal means, strikes, epidemics, accidents, fire or any other cause similar to the kind enumerated or equal force not within the control of United Telecoms Limited and renders impossible the fulfillment of this Contract.
9. The Subscriber also acknowledges and accepts that in the very nature of the services to be provided, there can be a number of factors affecting the services provisioned, and the obligation of United Telecoms Limited shall be Limited to provide the services, on best endeavor basis.
10. United Telecoms Limited shall not be liable to the Subscribers for any loss, expense or damage of any kind arising due to the performance of United Telecoms Limited obligations under this contract or arising from disruption, interruption, suspension or malfunction of the service for whatsoever reason.
11. United Telecoms Limited shall not be responsible for any loss or damage which may occur resulting from the use of any third party software which may be optionally provided to enhance user experience. Any support that is needed has to be availed from the respective software vendors/companies. The Subscribers have a free choice in regard to the usage of such software.
12. United Telecoms Limited will be responsible only for carrying data packets and is not responsible for its nature or content. The Subscriber guarantees that the service will be used for genuine purposes only and will not be used for any immoral or unlawful or socially unacceptable purposes as stipulated from time to time by guidelines from Government of India.
13. The Subscriber hereby undertakes to fully defend, indemnify and hold United Telecoms Limited, its employees, directors, officers, agents, partners, affiliates and their successors and assignees from and against any and all liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon his/her use of Gwave Services, including any claim of libel, defamation, violation of rights of privacy, loss of service, loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of or in any way connected with the use of Gwave Services and any other indirect or consequential loss howsoever arising.
14. The Subscriber hereby confirms that all information provided by him in respect of his/her use of Gwave services is true and accurate to the best of his/her knowledge and belief. The Subscriber is solely responsible for the security of his/her password and for all transactions undertaken by him using his/her password through Gwave Web site. The Subscriber acknowledges and accepts that considering the nature of the service, there will be a need to change the password from time to time to avoid misuse and to maintain secrecy. The Subscriber hereby confirms that he is the authorized holder of the credit card/Debit Card or is the original account holder used in the transactions he makes using the Gwave web site and he alone uses the “ID” and “Password” he has created in the site. if any, related to Gwave service(s). United Telecoms Limited shall not be responsible for any financial loss, inconvenience or mental agony resulting from any unauthorized use /misuse of the Subscriber’s User-ID/Password/credit card number/account details number for making online payments on the Gwave Web site.
15. The Subscriber shall not distribute, transfer, re-assign, sell and/or offer or promote the service to others or otherwise share the services with others without the express authorization of United Telecoms Limited. In accordance with the terms of ISP license, United Telecoms Limited reserves the right to inspect the Subscribers premise at all times to ensure that the subscribers adhere to the terms of service. If the Subscriber is found in default in complying with the said terms of service, United Telecoms Limited reserves the right to terminate the services immediately and shall not be held liable for any refund or compensation thereafter. The Subscriber shall not do anything that is detrimental to United Telecoms Limited’s interests.
16. United Telecoms Limited shall have the right to terminate the services, without any prior notice to the subscriber, in the event of breach of these terms and conditions on the part of the Subscriber. United Telecoms Limited and the Subscriber shall also have the right to terminate this Agreement at any time by giving 30 days prior notice by way of general notification or publication or changes suitably made in the website www.gwave.in without the need to assign any reason for such termination. In the event of such termination by United Telecoms Limited, the subscriber shall be entitled for refund of the proportionate part of the charges paid for the unutilized period of service. However, United Telecoms Limited shall not be liable to re-fund any amount if the termination is by the Subscriber or for breach or failure on the part of the Subscriber.
17. The Subscriber acknowledges that the service is provided on “as is and available” basis. United Telecoms Limited, its employees, agents, suppliers, vendors and distributors make no warranty of any kind, either expressed or implied, unless explicitly granted to the Subscriber by way of service level agreements, regarding the quality, accuracy, or validity of the data and/or information available on its systems, or residing on or passing through its interconnecting networks, or that the service will be uninterrupted or error free. United Telecoms Limited expressly excludes any implied warranty of merchantability or fitness and any service guarantees granted to the Subscriber shall be Limited for the cause and period of such agreement.
18. United Telecoms Limited and the Subscriber hereby agree that this agreement together with the operational rules, usage guidelines and other terms notified by United Telecoms Limited shall constitute the complete Terms and Conditions between them and there shall be no addition, modification or deletion to these Terms and Conditions unless it is so agreed in writing and signed by both United Telecoms Limited and the Subscriber.
19. Telephony on Internet is permitted to a Limited extent i.e. (I) From PC to PC within or outside India (ii) PC in India to telephone outside India (iii) IP based H.323/SIP terminals connected directly to ISP nodes to similar terminals within or outside India. The Subscriber shall strictly comply with the above. A violation of the same shall be treated as breach of agreement. The Subscriber hereby indemnifies United Telecoms Limited of any consequences arising out of such usage of this service.
20. It is illegal to terminate Internet telephony calls to any public telephone number (PSTN, ISDN, PLMN, etc.) in India, irrespective of whether the same originates in India or abroad and a violation of this clause shall be deemed as breach of agreement.
21. The Subscriber agrees that the broadband service is a single PC connection. United Telecoms Limited shall not be responsible for any downgrade of service due to re-distribution by the Customer. Any re-distribution or sharing of this service without prior authorization of United Telecoms Limited shall be treated as unauthorized infringement of network privacy and shall be dealt with as per prevailing cyber-crime and criminal laws, and the Subscriber shall be held fully and solely responsible for any costs and consequences.
22. United Telecoms Limited’s entire liability for any failure or breach on the part of United Telecoms Limited shall be limited to the refund of the unused portion of the charges paid by the Subscriber towards availing the service. United Telecoms Limited disclaims all warranties and conditions expressed or implied, including but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose with regard to the services offered and in no event United Telecoms Limited shall be liable for any other damages including special, indirect or consequential damages, loss of profits, business interruption whatsoever arising out of use or inability to use the services or unavailability.
23. In using Gwave service, the Subscriber agrees to comply with all laws, regulations and rules applicable as per Government laws and hereby fully indemnifies United Telecoms Limited against any claims, losses, damages or consequences arising from non-compliance of the subscriber to any applicable laws, rules and regulations as per the terms of ISP license published by Government of India.
24. The Subscriber expressly acknowledges that the liability of United Telecoms Limited is limited to the service rendered by United Telecoms Limited and United Telecoms Limited shall not be liable for any acts or deeds of the Subscriber outside the scope of this service.
25. The Subscriber hereby declares that he/she has read the Terms and Conditions of service published in the Website at www.gwave.in/termsofservice.htm and the Subscription Form completely, and that he/she unconditionally agrees to abide by them.
26. The Subscriber agrees that all the Terms and Conditions were explained satisfactorily to him/her and has signed the agreement after completely understanding the same.
27. The ‘network’ or ‘network components’ used by United Telecoms Limited to render the Gwave services, including but not Limited to cables, switches and un-interrupted power supply deployed by or on behalf of United Telecoms Limited is the exclusive property of United Telecoms Limited, and the Subscriber shall not remove/re-locate the same without prior written consent from United Telecoms Limited. Any attempt to violate or violation of the same shall be deemed as a willful attempt to destroy government property and the Subscriber shall be liable to be dealt in accordance to the prevailing laws.
28. The Subscriber equipment, if provided by United Telecoms Limited during the period of service or otherwise shall be the property of United Telecoms Limited unless fully paid for, by the Subscriber and subject to suitable acknowledgment in specific received from United Telecoms Limited towards the transfer of ownership of equipment.
29. United Telecoms Limited reserves the right to control/monitor the functionality of the device provided to the Subscriber (if any), from its end, during the service period.
30. In order to provide speed of connection of service(s) or otherwise, United Telecoms Limited reserves the right to upgrade the service(s), without prior intimation to the Subscriber as long as tariff remains unchanged for the service.
31. Services may be suspended in whole or in part at any time without notice to the Subscribers if the network requires urgent modification, maintenance or under the instructions issued by competent offices of Government of India. United Telecoms Limited shall make all reasonable efforts to minimize the frequency and duration of such events.
32. United Telecoms Limited reserves the right to conduct a survey to seek feedback of the Subscriber on the service(s) provided by United Telecoms Limited.
33. Subscriber’s Prepaid account will automatically get disconnected on expiry of the validity period or the pack value whichever is earlier and the Subscriber shall ensure that the account is active. United Telecoms Limited shall not be held responsible for disconnection due to non-receipt of bill or non-receipt of communication in regard to expiry of account. United Telecoms Limited shall charge a re-connection fee for such disconnections.
34. United Telecoms Limited may be required to disclose any information or particulars about the Subscriber to any authority, statutory or otherwise, including but not limited to any debt collecting agency, security agency, law enforcement agency, financial institution or bank and United Telecoms Limited reserves the right to comply with, at its discretion.
35. The service is exclusively for the consumption of the Subscriber of the service. The Subscriber re-distributing or sharing the service for commercial intent is not permissible unless explicitly authorized in writing by United Telecoms Limited. United Telecoms Limited reserves the right to inspect the Subscriber’s premises and disconnect the service without prior intimation, if the usage is found to be in violation of the terms and conditions of subscription, the Subscriber’s account shall be closed and the balance of amount remaining to the credit of Subscriber’s account shall not be refunded.
36. The Subscriber acknowledges that spamming of e-mails is prohibited. Spamming is the transmission of any form of mail that can be interpreted as junk mail or mail generated via a distribution list, which the recipient has not specifically requested. United Telecoms Limited reserves the right to block the Subscriber’s e-mail ID or even terminate the services in the event of breach of this provision is reported against the Subscriber.
37. The speeds mentioned against various service plans are as researched and compiled by United Telecoms Limited and cannot be accurately measured by using other network hosted tools.
38. For enhanced security, the United Telecoms Limited Broadband User-ID as chosen by the user at the time of registration, the IP address and the MAC address (unique for each LAN Card) will be used separately or jointly for authentication. This means that a User-ID can be used only from that user’s PC and IP address allocated to the user.
39. The Subscriber shall not use the service provided by United Telecoms Limited for any illegal or unlawful purpose. The Subscriber shall at all times follow all the rules & regulations laid down by the competent authorities from time to time.
40. United Telecoms Limited reserves the right to accept or reject any Subscription form without citing any reason for the same.
41. It shall be the duty of the Subscriber to protect and keep the password protected, safe and secured. Online requests made by any Subscriber shall be treated equivalent to the physical form of application and United Telecoms Limited shall not be liable for any unauthorized online requests made on behalf of the subscriber.
42. By agreeing to the terms and conditions of the service, it binds the Subscriber and whenever and wherever applicable, his/her heirs, executors, successors and permitted assignees and benefits United Telecoms Limited and its successors and assignees.
43. United Telecoms Limited reserves the right to initiate appropriate legal proceedings in case of breach of any of these terms and conditions by the Subscriber.
44. Proprietary Rights to Contents: The Subscriber hereby acknowledges that the contents in the Gwave website , including but not Limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsored advertisements , through E-mails distributed and the commercially produced information made available to him by Gwave Website or by any third party Website or contents therein, directly or indirectly accessed through links in the Gwave Website is the Intellectual Property Rights of the respective owners of such contents . The Subscriber hereby agrees not to make any unauthorized use of these contents.
45. Month is defined as 30 days.
46. All time references in service definitions are made in “hh : mm : ss” format.
47. Day checkout time is 00:00 hrs midnight.
48. Day means calendar day.
49. Charges for static IP address are extra.
50. All services are prepaid.
51. Base package is a combination of service parameters which is “Port Speed” and “Service(s)”.
52. Base package re-definition is possible after expiry of validity period of the current package. Change in base plan before expiry of validity period will invite a fees per transaction prevailing at that point of time (For example Rs 100 excluding taxes). The then current tariff for Port Speed and Service(s) shall apply for the re-defined base package
53. Tariff is subject to change with one month notice or expiry of current validity period, whichever is earlier. The tariff plans and its charges published in our official website www.gwave.in are final for authentication purposes.
54. Service tax is applicable on all the services. Tax and statutory regulations are subject to change without notice.
55. All services are subject to statutory regulations.
56. Subject to all jurisdiction 24x7x365 off-site and online support available.
57. No cash refunds against requests shall be possible.
58. In case of disconnection, balance amount at customer account credit will be forfeited.
59. Rounding-off shall be done only to the final figures.
60. Any credits, including discounts if any, will be credited to the Subscriber’s account only at the time of next renewal.
61. Un-interrupted Service Continuity : At the end of the validity period of the current package, the subscription shall automatically get renewed to the most recently subscribed package, provided there is sufficient account balance to complete this transaction, failing which the Subscriber account shall be deactivated. However, the Subscriber(s) can opt to stop auto-renewal by requesting the Gwave customer support services.
62. Money Validity : For deactivated accounts, which might have certain un-spent balance, the account balance shall continue to be available for 6 months from the date of expiry of the subscription. If the user account is re-activated within 6 months from the expiry of subscription, the previous un-spent account balance remains available. After 6 months from the expiry of subscription, the user account shall be treated as “expired” and any un-spent account balance shall not be refundable.
For Wi-Fi Terms and Conditions, kindly click here